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Customer Testimonials

Why Shop With Willow & Stone?

We receive some wonderful customer feedback on a daily basis. A few recents can be seen below. Also see our individual product pages for product reviews.

Last Thursday I placed the under mentioned order via your web site whilst I was in France. I must tell you how delighted I was when I returned to West Sussex on Saturday evening, to find the plate awaiting. Thank you so much for such wonderful prompt service, many companies could take a leaf from your book on how to handle web site orders. My congratulations and thanks, to all involved.

Mr May, West Sussex.

Thank you for your emails. We've received the parcel today (all beautifully wrapped!) so thank you for your help with this. The quality of Willow and Stone's products are worth the price tag - I wasn't able to find anything similar of such good quality. 

Ms NA, London

Received our door knobs a few days ago. Very, very pleased. Look fantastic on our original old doors. Where were you when we bought our old house many years ago?  Will tell friends and family about you. Great service.

Mr DB, Monmouthshire

Thank you so much for all your help. The service you have provided has been first class and I will not hesitate to recommend your company and your excellent service.  Once again thank you.

Ms DM, County Durham

My door knobs arrived just now and I could not wait to open one.  They look absolutely fantastic – I am soooo pleased I waited and can’t wait to try them. Thank you for your superb and professional way of dealing with my order. I will also pass on your details to friends.  I had spent quite some time on-line looking at door knobs – so pleased I came across your company.

Ms. ML, Reading.

Very pleased with all aspects of both orders. Fisrt order had 3 damaged knobs, they were replaced with no fuss and were delivered along with the second order. I found staff very keen to help with my query, keep me informed of the plan for delivery and sent out the orders promptly and efficiently. Very pleased with the whole process. have already recommended them to friends as the quality of the product and the service from Willow and Stone was perfect.

Anon Review

This is just to let you know that I received the package today!  Thanks for sending it so promptly once the notebook issue had been sorted – it is appreciated. I had fun unpacking it – it was beautifully prepared for the post!  Everything was in very good condition.

Ms AG, Belgium

I am writing to thank you for the excellent service you provided. The fittings for my bathroom arrived safely today and what lovely packaging! It lovely to see a company obviously taking time over smaller details, its this that will, I’m sure, lead to myself and others using you over and over again!

Ms NS, Dorset

I just wanted to thank you so much for my glorious lion door pull. It arrived yesterday. Thank you for sending it so promptly and wrapping it so beautifully - a truly fab service. I know that we shall treasure it always and I shall tell everyone to go to Willow & Stone!

Mrs H, Chelsea

I would just like to congratulate you on providing such an excellent customer service to me recently. Not only did you reply to my email promptly, but you also called to let me know that my purchase would arrive before Christmas... These touches mean I would recommend you to friends and family, as it was a pleasure dealing with you. Additionally your product range is excellent, so thanks again!'

R.S. Harrogate

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