How to Guides
USEFUL TIPS FOR OUR PRODUCTS
A range of how to guides to help you buy with confidence and care for your products. From selecting the correct size and finish, to fitting and maintenance. If you can't find what you're looking for or need a little extra help please get in touch!
How To Return Your Order
Details and tips for returning part/all of your order.
We will happily refund your order and have a (flexible!) 28 day policy.
How To Pack Your Goods
Wrap small parts and larger goods separately. Brass and Nickel will scratch easily so to avoid damage they need to be separated by tissue or packaging provided.
Items containing glass are most fragile so do make sure they are double boxed and protected by the original packaging and dividers etc.
How To Ship Your Goods
We do not refund postage so please send by your preferred method. Royal Mail is great for smaller light weight items and Second class Recorded generally covers it. Bear in mind that you may need insurance for more costly items as the goods are your responsibility until they reach Willow & Stone. Speak to the post office for more options or visit their website here.