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Ordering From Outside the UK

Live outside of the UK? Not a problem, we deliver worldwide from £15

 

Follow these few simple steps

  • Add your goods to your basket
  • At the checkout select ‘Overseas Destinations’ under delivery options
  • Continue the checkout process and complete your order

At this point, whilst you have given your card details securely, we have not processed payment and will not do so until you have received and paid for your shipping charge.

Once we receive your order we will gain a shipping quote from our courier based on where you live and the items you have purchased (value, size and weight of your parcel), we aim to offer the best service possible at the most reasonable price.

Details of the quote and how to pay for your shipping will be emailed to you within 2 working days, at which point you can decide if you would like to continue with your order.

 

Delivery of your order

EU orders are sent via DPD or Royal Mail

Non EU orders are sent via Fedex or Royal Mail

As our parcels require a signature on receipt we are unable to deliver to a PO Box address.

Unfortunately for legal or logistical reasons not everything is available for delivery outside of Mainland UK, where this applies it will be listed under individual product detail. (Occasionally we may discover this once we attempt to gain a quote from our shipper).

 

Payment and VAT

No money is taken from your account until your order is ready to be shipped (and shipping charges have been agreed and paid for by you). Payment is made in GBP. You can visit www.xe.com to gain an estimate of the exchange rate but please bare in mind that exchange rates fluctuate by the second and so you will be charged according to the time at which we process your payment.

Product prices as shown on the website are inclusive of any applicable UK VAT. Delivery to EU addresses will include UK VAT. Non EU addresses will be zero-rated and not subject to UK VAT and therefore VAT will be removed from your original order on completion.

If you are an EU business customer and wish to place an order and not be subject to UK VAT please get in touch. We will require your VAT registration number including the 2 letter country code.

 

Duty and Customs

Products delivered outside of the EU may be subject to taxes, fees and customs duty which are the responsibility of the customer.

 

Guide prices

(Prices are per parcel and for guidance only, an individual quote will be provided once your order is placed)

Europe:

  • France, Germany, Netherlands, Austria and Denmark: £18 – £25 (transit in 2-3 days)
  • Italy, Spain and Slovakia: £26 – £30 (transit in 3-4 days)
  • Finland, Hungary, Portugal, Poland, Sweden and Slovenia: £32 – £36 (transit in 4-5 days)
  • Greece, Latvia, Lithuania and Romania: £41 – £45 (transit in 4-9 days)

Worldwide:

  • North America: Small items £25 – £30. Large items £30-£100 (transit in 2 – 4 days)
  • Australia & New Zealand: Small items £30 – £40. Large items £50-£100 (transit in 4 – 6 days)
  • Asia: From £30
  • more to follow…

 

If you have any queries please do not hesitate to get in touch, email sales@willowandstone.co.uk

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