We are a friendly and knowledgeable bunch. Here’s a little more about the team…
I’m Sarah, founder of W&S and mum to two little girls, 2 dogs and 2 cats. I have a degree in Illustration. My degree has helped me to run the business ‘creatively’ and good design is at the heart of everything we do. I do all the buying, look after social media and oversee the website. But I also happen to love speed-packing when needed!
Laura, a fine art graduate and mummy, helps to manage the website in all its forms as well as constantly improving its usability. She’s always smiling, calm and collected and is a great problem solver. She has plenty of valuable creative input too including everything from window displays to newsletters and blog posts.
Felicity is a highly talented Textiles Graduate and mum. She runs our photoshoots and many of our creative projects, works on improving the website along with implementing SEO. Fliss provides a fountain of inspiration for our many photo shoots and window displays. She’s also the DIY queen embarking on many drill and hacksaw related tasks. If you have technical issues with products you may speak to her and she’s also the person we turn to when our computer systems fail!
Hazel's approach is friendly, adaptable and methodical. An allrounder who understands all of our processes and our brand ethos, Hazel’s clever resolve has meant that she’s been able to easily transition to a role of more responsibility. She’s also been busy over the last few months creating our Instagram Sale page.
Freya is the super friendly and unflappable front of house Customer Service person you are most likely talk to when calling the office to place an order. She has fantastic product knowledge and is keenly organised. She cleverly maintains our reputation for excellent customer service by her continued effort to help and resolve! In her spare time she enjoys yoga and healthy living.
Rhianna is a talented illustrator having graduated from Falmouth University a few years ago and sells her cards in the shop. She now helps Freya take care of customer service - she's highly organised and always keen to solve problems. Rhianna has produced some beautiful painted signage for the store in her gorgeous handwriting.
Nick is our stock coordinator dealing with stock and deliveries and liaising with our suppliers. He calmly scales our three flights of stairs dozens of times a day negotiating deliveries coming in and going out. Nick loves surfing and cooking and he’s also super knowledgeable about lighting, enjoying nothing more than trawling through vintage lighting at salvage yards.
Lucy is the speediest person i've ever known, at everything she does. And her attention to detail means she doesn't make mistakes either. She looks after customers orders, suppliers and packs parcels for dispatch so is a highly valued jack-of-all-trades, master-of-everything!
Hayley is our lovely full time Senior Sales Assistant in the shop and makes sure that it looks amazing, is ever changing, creates new displays on a daily basis, keeping the shop clean and tidy and generally making sure customers always feel very well looked after!
Dawn has been part of our team for many years and is now helping to look after our online sales whilst being a mummy and living the good-life in rural Cornwall.
Ellie – Currently on maternity leave but will be back soon!
Not only does Ellie make us laugh all day long, she brings a sense of ‘try not to worry’ to the team when things get tricky. Always keen to help wherever needed and enthusiastically helps to meet deadlines. We also call her our wordsmith as she writes beautifully in every sense of the word. On another note should anyone need a book recommendation, she’s our go-to!