Shipping policy

DELIVERY OF YOUR ORDER:

We aim to deliver quickly. Generally your order will be printed, collated and processed within a day and we often manage to fulfil even standard delivery within a couple of days. We use DPD and Royal Mail who provide fabulously user friendly and flexible delivery systems.

Standard UK Mainland delivery typically takes 3-5 working days to arrive and costs £6.50.

If you require your items that bit quicker we offer an Express service option at £10.00. When customers select Express delivery we deliver their order the following working day (Monday to Thursday, excluding bank holidays). If you place your order after midday it will be dispatched the following working day. Express delivery is subject to stock.

Ireland, Northern Ireland, Scottish Highlands and UK Islands have a further delivery charge applied by our courier DPD. This delivery charge applies to the following postcodes and locations:

AB 36-38, AB 55-56, FK 17-21, IV (all), KA 27-28, KW 0-17, PA 20-78, PH 15-99, ZE (all), Isle of Man (IM), Isle of Skye (IV), Guernsey (GY), Jersey (JE), Northern Ireland (BT) and Ireland (EI). 

Isles of Scilly addresses are available to deliver to via Royal Mail only.

Live outside of the UK? Not a problem, we deliver worldwide, find out more here.

For further details on our delivery tariffs, please click here.

OUR STOCK LEVELS:

Though our site does not show ‘live’ stock levels, most of the goods will be in stock. Should goods not be readily available to fulfil your order we will contact you normally well within 24 hours, giving you the opportunity to amend, cancel or wait. However, generally out of stock items will say OUT OF STOCK and may give you the opportunity to pre-order, along with an expected arrival time.

Some pieces on our website may be listed as IN PRODUCTION (as opposed to In stock or Out of stock), this means that they are in the process of being traditionally made and finished by hand in our UK foundry. In which case we will be in touch to confirm an expected delivery date for your exact items.

WHAT HAPPENS IF GOODS ARE FOUND TO BE OUT OF STOCK?

We will email you to inform you that there will be a delay in shipping your order and normally give an estimated date of arrival when goods are expected back in stock.

We may also send you a link to recommended alternatives. You are then able to decide whether to amend your order, cancel some or all of it or wait for goods to arrive back into stock. You can also chose to receive your order in two separate shipments if preferred, at no extra cost (UK only). 

Whilst we do try our best to meet the delivery timescales that we quote, occasionally deliveries can be late due to reasons out of our control. Please do not pre-book an electrician or carpenter to install the goods from us until you have received and checked your items.