Terms & Conditions


Liability & Returns

Goods must be returned in perfect condition so please do ensure that items are packaged carefully and small parts wrapped in tissue/bubble wrap to avoid scratching. A deduction from the price of the goods will be made if they are deemed damaged as we will then aim to sell in store with a discount.

Miss-priced Items

If an error has been made and we have advertised an item below its normal retail price and that item has sold then we reserve the right to withdraw that item from sale, cancel the item and issue a refund.

Lead Times

We do not show 'live stock' for all of our products so some may need to be ordered in for you or cancelled due to being discontinued by the supplier. In this event you will always have the option to cancel your order either in part or in full for a refund. It is our best intentions to fulfil orders when stated. However if events outside of our control mean that goods are delayed our liability is limited to the purchase price of the goods and we accept no responsibility for any costs associated with the supply of faulty goods, missing parts and the cost of electricians and joiners associated with installation and fitting.

Improper Use

It is the responsibility of the customer to ensure that products are suitable for desired use and that 'care guides' for the specific finishes have been read and understood. Items cannot be refunded or returned where improper use has occurred resulted in damage.

Faulty or Missing Goods

It is the customer’s responsibility to inspect goods upon receipt and to notify us within 48 hours by email or phone of any damage or incompleteness. Please note that we cannot accept responsibility after this time, as all goods delivered will be deemed as present and satisfactory.

Cancellation Policy

You can cancel all or part of your order at any point prior to dispatch. If the goods have left us, you may return them to us (at your cost) for a refund within 14 days form the date that you received delivery. Notification can be via email on sales@willowandstone.co.uk or over the phone 01326 311388. Postage charges will not be returned once goods have been dispatched.

Products for Use Overseas

Unless otherwise stated, the products featured on this website are available for use within the United Kingdom. All advertising and descriptions are intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any products available through this site. Therefore we strongly advise that no works are undertaken in relation to any measurements or details provided here until the goods are received by you.

Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company.

Some goods are unavailable for overseas shipping due to size and weight and we reserve the right to refund these items and cancel from your order.